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Our role as the sole local agency in Tynedale for Bradford & Bingley, one of the UK’s leading banks, adds an extra dimension to the RPS Property Consultants service and enhances our role in the heart of the local community. The counter service, managed by Carol Watson, a team member who has worked under the Bradford & Bingley banner for 24 years, building such a close rapport with customers that many followed her here when RPS Property Consultants took over the local agency in 2000. ‘A local agency is essentially a small branch of the bank itself, offering excellent counter service’ says Carol. ‘RPS Property Consultants is the only Bradford & Bingley local agency between Newcastle & Carlisle, so we provide a vital service to local people. The service was initially launched when Bradford & Bingley closed its Hexham branch around 12 years ago. The local agency arrangement was perfect as it meant that customers in the Tynedale area were able to continue accessing their accounts. We have customers who come in every week so it is a real community service’ Customers visiting Bradford & Bingley at RPS Property Consultants can make deposits and withdrawals, open a new account, access various saving products or even look into mortgages and insurance. ‘We take great pride in our association with a financial services company that boasts an unrivalled reputation for secure investments and customer services’ says Robbie Hutchinson, managing director of RPS Property Consultants. ‘We offer the same professional service and convenience to our banking customers that we do across the rest of the business, largely thanks to Carol’s friendly manner and expertise.’
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